I have occasionally mentioned here that I had the best plumber in the world. I did and now, sadly, I don't…though I may again. Let me tell you about my friend, Bobby the Plumber…
Thirty-some-odd years ago, I had plumbing needs. A new house means new emergencies. I went eenie-meenie-minie-mo with the Yellow Pages and called a big company. They sent out someone who fixed the problem and charged me a lot of money. A few weeks later, I had another problem. I called a different company at random and they sent out someone who fixed the problem and charged me a lot of money. And so on it went for a few years. The plumbing in the house I'd purchased needed a heckuva lot of plumbing.
The fifth or sixth plumber I got from a big company via the rear of my phone book was named Bobby. Nice guy. He fixed the problem and charged me a lot…but while he was here, he fixed a number of other things and didn't charge me. He was the first one of those guys I felt really gave me my money's worth. Naturally, I made a special point of writing down his name and telling him I'd not only henceforth ask for him but that I'd send friends his way. And while he was here, I asked him for an estimate of what it would cost to put a new sprinkler system in my front yard.
He did the measurements and math, then told me the following: "Well…if I do it or any other plumber the company sends out does it, it'll cost around $2500. If my brother-in-law and I come out and do it on the weekend and you pay us directly, it'll be a thousand." Guess which option I chose. The following Saturday, Bobby and a couple of guys came out and put in a new sprinkler system. And while he was here, he repaired a perennially-gurgling toilet and a leaky spigot and a few other problems at no charge. In fact, some of what he did involved undoing what earlier plumbers had done and fixing those problems the right way.
Three weeks later, he called and asked me if he could come by and see me. I couldn't imagine why but I told him to come on over.
That day, he sat in my office here and said, "I've been thinking of leaving this company and going off on my own. I don't feel right about the way they insist we do business." He ticked off a list of practices that if they weren't illegal were at least a bit sleazy — like charging customers $75 for a part that cost two bucks or telling them they needed an expensive drilling-out of roots in their sewer lines when it wasn't necessary or when the problem could be handled another way for a lot less. He said he felt like an accomplice to a crime when he did that kind of thing.
Since he'd worked for me, my referrals to friends had generated several work calls…all from writers. One of them had told him that I'd posted a message on the then-active, since-defunct Writers Guild Bulletin Board System that I was then operating. That had gotten him some business and each job had led to other calls to his company and requests for Bobby. He was wondering: If he did go off and start his own company, could I spread the word? He wasn't sure but he thought it might be possible that he could make a go of it just through one satisfied customer telling another.
And he did. For around thirty years.
He rarely advertised. He was so good and so honest that one customer told two others and each of them told two others and so on. He said that two-thirds of his calls came from writers or folks in the animation business, and that he could usually trace the referral through one or more referrals back to me. I take zero credit for that. Obviously, it had everything to do with the satisfaction — in some cases, the delight — of his clients.
This is not to say he pleased every one of them. I heard from a few who felt he'd overcharged them or not fixed something properly. Several even yelled at me or at least complained because the guy I'd recommended hadn't lived up to his billing, they felt, as The Best Plumber in the World. In two of those cases, I heard enough to know the customer was in the wrong. In one or two others, I called Bobby and he immediately went back and made things right.
I'll tell you how much I trusted this guy. When something was broken here, I'd call him and he'd hurry over and fix it and I didn't even ask for an estimate or a price in advance. If it was a small thing, he'd sometimes do it for nothing or just for the cost of materials. If it took some time, he'd charge me about a third of what any other plumber would charge. Once, I tried to pay him more than the amount on his bill and he refused to take the check. He tore it up and said he would only accept one for the proper amount.
Here's an even better story. One time during a Garfield recording session, I overheard Gregg Berger (voice of Odie and others) telling his wife on the phone, "Well, I guess we have no choice. Tell the plumbers to go ahead." I asked him what was up. He said his new home needed a new sewer line installed from the house to the street and it had to be done before Christmas Day when large masses of relatives were arriving. That was about 90 hours away. The best estimate he'd received was $6000 and he'd been warned it could run higher than that…and they might not finish on time.
I said, "Trust me. Cancel them and hire my guy. You don't even need to get an estimate. If it's anything over six grand, I'll pay the difference."
Gregg did as he was advised. Bobby and his crew went out and worked day and night, sometimes digging by lantern-light until the wee, small hours. They finished up Christmas morning an hour or two before the family arrived.
Total cost? $3,000 and he apologized it was that high. Gregg tried to write the check for more but as with me, Bobby wouldn't take it.
I have a dozen more stories like that. I also had him do work on my mother's house and one time he called me and said, "I'm in her neighborhood. Does she need anything done?" I said no, her plumbing was fine. He said, "No, I mean does she need anything? Light bulbs changed? Trash cans taken out?" When was the last time your plumber volunteered that kind of service and for free?
That man, Robert Gomez Jaramillo, died the other day. Funeral services are on Tuesday.
I can't tell you how sad this makes me and not because I no longer have The Best Plumber in the World. I might still. Bobby's son has taken over the family business. In fact, he did one job recently for me because his father had been hospitalized with a stroke, and the work was done with same efficiency, skill and honesty. The son is named Robert (Junior) so I may still have a Bobby the Plumber and so far, he looks to be living up to his father's example in every way. (For those of you who live in Los Angeles and might need a great plumber: I'll post contact info in a few days.)
I just liked Bobby. I liked his integrity. I liked his attitude. I loved the fact that he was able to stay busy just because one customer told another. He was a great guy and I'm not the only person who feels that way. While I was writing this, Marv Wolfman called and I told him the sad news. He recalled that Bobby recently performed a major rescue on the Wolfmanor out in the Valley when a pipe broke. Marv had raved to me at the time at how Bobby (Senior) rode to the rescue and saved a lot of the property and got everything working again. Marv's neighbor saw the skill and dedication and immediately hired The Best Plumber in the World to work for him, as well. That was how Bobby made a living. One satisfied customer always led to another. I wish more businesses were good enough to operate like that…and that everyone I ever hired was as nice as Bobby Jaramillo.