I buy some things for my house in quantity and not long ago, i ordered a small case of Campbell's Chunky Chicken Soup from an online store. Just to have on hand. The ad said I'd be getting the 18.8 ounce cans — the only size I've ever seen in stores — but what they delivered was 16.1 ounce cans. I called the store and after too long a wait on hold, I spoke to a gent who didn't sound like he was from this planet, let alone this country. He explained to me, like it was my fault, that the case lots only come in the 16.1 ounce size. If I ordered a case, I should have expected that.
I explained to him that his webpage still said that what I was ordered was 18.8 ounce cans. He said, "Yes, but we couldn't ship you a case of 18.8 ounce cans since we don't handle those. We shipped you the only cases we had." I said…well, what you probably would have said. He told me that if I didn't like what I received, I could ship it back to them and they'd issue me a refund. I pointed out to him that the cost of shipping would be more than the amount of money I believe I was shorted. He said, "Well then, I don't know what I can do for you. We don't have cases of the size you want."
I suggested he could issue me a refund for the difference in price. He said they couldn't calculate a difference. They don't carry the larger cans and so have no established price for them…and no, they would not go by the prices of any other merchant.
I finally decided that my time is worth a lot more than I'd been shorted on this deal so I'll just take the loss. I ended the call and ten minutes later, I got an e-mail from the company requesting that I rate the quality of their service. It was accompanied by an ad to buy several products including a small case of Campbell's Chunky Chicken Soup. Same picture of the 18.8 ounce size can.