Joe Brancatelli on why Americans aren't as wild about air travel as they used to be. For me, a biggie is how the airlines have cut back on actual human beings at the airport. When something goes wrong, there's too often no one to talk to.
Joe Brancatelli on why Americans aren't as wild about air travel as they used to be. For me, a biggie is how the airlines have cut back on actual human beings at the airport. When something goes wrong, there's too often no one to talk to.