She came back on the line and suggested that I hang up with her, call my bank and get them to verify my checking account number. I said, "I have my checking account number. I'm reading it right off one of my checks. My problem here is that your version of my checking account number doesn't match what my bank says it is." I finally asked her — in nicer language — to forward my call to someone smarter. I am waiting for that person. One hour, eleven minutes.