So after 41 minutes, the lady comes back on the line and tells me that she can find no record "in the system" of any appointment being scheduled for today. Why am I not surprised?
She says they'll send a technician out tomorrow between the hours of 10 AM and Noon to see what the problem is. I say, "You had a technician here yesterday for two and a half hours. Why couldn't he tell you what the problem is?"
She says, "I don't know but this is how we have to do it. If he is unable to get your phones working, he can request a supervisor to come in." I say, "The guy yesterday was unable to get my phones working and he said he'd request a supervisor to come in."
She says, "Yes, but he didn't so we have to send someone else out."
Okay, here's my prediction: The guy tomorrow can't make it work, he says he'll request a supervisor…and then either he won't or there won't be a supervisor available for more than a week. In these situations, anything less than total cynicism is way too optimistic.