A study of consumer satisfaction has shown that America agrees with me: The airlines in this country have never been worse. And United Airlines — which you may recall I vowed to never fly again — got one of the lowest scores. This article will tell you more but I love the line about…
United Airlines and US Airways Group Inc., which are in talks to potentially combine into a single carrier, finished next-to-last and last, respectively, in the university's American Customer Satisfaction Index.
Think how wonderful that would be…the two lousiest airlines joining forces to create one big, super colossal rotten airline! I can't wait to not fly on that one.
Southwest, where I've also had my problems, got the highest rating and I think I know why. It's not that Southwest is any better but the way they act and dress, you just don't expect much out of them. You're real impressed if the plane takes off at all.