Ever since the word "COVID" entered our lives, I've been enjoying weekly (at least) deliveries from Costco via the Instacart service. As long as my order is over $35 — and how the hell can you get out of a Costco for under $35? — I pay no delivery fee…just a generous tip. It's well worth it to me, especially these days when I'm largely confined to my home.
I get an array of things I need plus, of course, a Costco rotisserie chicken. Last night, I ordered 3 lbs. of bananas, a 24-pack of Sparkling Ice Zero Sugar beverages (they're for company), a cheese, two dozen eggs, some soap and, of course, a Costco rotisserie chicken. I specified delivery between 10 AM today and Noon, which is the earliest window they offer.
At 9:11 this morning, I was notified that my Instacart Shopper had just started shopping. He found all the items I sought except, to my horror, a Costco rotisserie chicken. He refunded that item which prompted me to text him, "No chickens?" He wrote back that they don't have them until 10 AM and sent me, as proof, a photo of the empty Costco Rotisserie Chicken shelves and another photo of this sign…
I wrote back, "So I don't get a chicken because you're shopping earlier than specified?" He wrote back an explanation that the order was sent to him when it was sent to him and he doesn't have the option of not filling it immediately. By this time, he had checked out with my order, sans chicken.
I immediately phoned Instacart Customer Service and they immediately offered to specify that I would never again get that shopper. It took a little while to make them understand that I wasn't complaining about the shopper. I was complaining about the fact that I asked for delivery between 10 AM and Noon, and they assigned a shopper before chickens would be available. I even said the line that is the subject of this post.
It took a little doing but the Customer Service person finally told me she could cancel my order — and even if the shopper is already in his car, he will return it to the store — and they can reschedule my full order so that some shopper (maybe the same one?) will bring me my order — with chicken — by Noon. I asked if the first shopper would be paid in full since it was not his mistake to shop so early. I was assured the first shopper would be paid in full since it was not his mistake to shop so early.
I'm a little skeptical the shopper will be paid in full but that's where the story stands at the moment. I'll insert a little line here and then finish the story after I get my delivery…
And at 11:23 PM, which is inarguably "by Noon," a different shopper delivered my full order, chicken included. I have no complaints except that I shouldn't have had to make that phone call…and I'd feel better if I was certain that first shopper got paid.
P.S., ADDED LATER: And at 12:03 PM, the lady from Instacart Customer Service called me back to make sure I'd received my order and was happy with it. Nice.