Last July 1st, I bought two tickets to see one of my favorite comedians, Ricky Gervais, perform at the Orpheum Theatre here in Los Angeles next month. At the time, The Pandemic was fading and I figured that by mid-October, it would be safe to be in a big performance space like that, especially if everyone was suitably masked. I also figured that if COVID got worse, Mr. Gervais would cancel his appearance as he'd done twice before. When they first sold seats for this show, it was to be held on June 24, 2020 and then it was moved to February 14, 2021 before being rescheduled for 10/20/21.
I bought the tix from a service which promptly charged my credit card and sent me a receipt for the hefty amount along with a note that I would soon receive an e-mail link to transfer the tickets to my account. That e-mail never came and when I tried phoning up the service, I got a recorded announcement telling me how wonderful their service was, followed by another recorded announcement telling me that they were experiencing wait times of up to three hours.
Well, thought I, we have three and a half months before the show. Perhaps the e-mail will come or perhaps the wait to speak with someone there will come down to something less than the running time of How the West Was Won.
Every few days since then, I've sent an e-mail — the same one, over and over, — to an address that allegedly gets messages to the proper folks at the service. I have had no response.
Also every few days since then, I've dialed them up to see if the recorded announcement has changed and it has…occasionally. For a brief period, the wait time was a mere two hours but it soon went back up to three. I just checked and it's three. They also added an announcement that they were only helping folks attending events within the next 24-48 hours.
If the interminable wait time persisted — as it has since early August — I would have to call on October 18 and remain on hold for however long it took to get to a person there. What if it's four hours by then? Five? Ten?
And even if I did reach a person there and that person there said they'd have the proper e-mail sent to me A.S.A.P., that might not be the end of this. I've been victimized too many times by someone who told me, "You'll have what you need shortly and if it doesn't arrive, just give us a call back!"
Happily, I no longer have this dilemma. It's been solved and I wish I could say it was solved by the service but it wasn't. It was solved by Ricky Gervais canceling that performance. Earlier today, I got a message from the service telling me that and also that 120% of what I paid is now in my account with them, waiting to be used to purchase more tickets from them. This is valid until December 31, 2022. I can also request what they call a "cash refund" — I suspect it's not cash but a chargeback to my credit card — which they will process not immediately but "within 30 days."
And what if those 30 days pass and I don't receive my refund? Well, I guess I could always write them an e-mail or call.