Ben Platt, the Tony-winning star of the Broadway show Dear Evan Hansen has been under some fire recently from folks who seem to have learned manners from Donald Trump. Their anger has to do with him often not coming to the stage door following a performance to sign autographs, shake hands, pose for selfies, etc. To those who are upset by this, he recently wrote…
Performing Dear Evan Hansen every night is wonderful but also hugely tough — as much as I would like to be out there every night, very often I cannot come to the stage door after the performance. My priority must always be self-care so I can recreate the same quality show each night. That's my job, and what each and every audience member is paying for and deserves. Before you tweet hateful things about how I don't value our incredible fans when I can't come to the door, please pause to consider that my responsibility to them is first and foremost to give my all each night. I preserve myself because I value each of them deeply.
Obviously, I'm on his side. Anyone with a shred of decency would be on his side, especially if they understand the all-out effort that goes into a role like that. There is also the sometimes-crushing sense of responsibility when you have to give eight performances a week, keeping up the standard and not ruining the show for anyone by being at partial-energy or, worse, not there at all. As I wrote here once, it can create many problems when the star of a live show is out…
It occurred a few years ago when the musical Sunset Boulevard was gracing the Shubert here in Los Angeles. Glenn Close was starring and theatergoers were knifing one another for tickets…because of her but also because of an outstanding performance by George Hearn as her servant, Max.
During this time, I had the good fortune to work with Mr. Hearn, who was, is and always will be one of the great stars of the stage. One day, he invited me to scrounge up a date and to come see that evening's performance of Sunset Boulevard. I've had worse offers.
So I called a lady I knew and the conversation went like this…
"I was wondering if you were busy tonight…"
"Gee, Mark, I'm sorry but I promised my desperately-ill 70-year old mother that I would drive her to the hospital for the surgery she desperately needs to save her life, and that I would be there for her when she came out of the anesthetic."
"Oh, well, I certainly understand. I'll find someone else who wants to see Sunset Boulevard…"
"Sunset Boulevard? With Glenn Close in it?"
"Yes, the gentleman who plays the second lead has arranged for house seats — I think they're third row, center. Then, afterwards, he wants to give us a backstage tour and introduce us to Ms. Close. But since you're busy…"
"What time will you pick me up? No, wait. I'll pick you up."
"But I thought your mother…the operation…"
"Hey, she'll be out cold. She won't know I'm not there. And the old lady can hitchhike to the hospital. It's only thirty miles."
We went to the Shubert that night and had a wonderful evening. I didn't think the show was a classic — Andrew Lloyd Webber and all that — but Glenn Close and George Hearn were terrific.
The glow lasted all the way until the next day when another lady friend who was visiting me found the Playbill on my dining room table. In a voice oozing outrage, she gasped, "You went to see Glenn Close without me?"
"I'm sorry but I had to scare up a date quickly and — "
"You are getting more tickets and taking me to see this."
"Well, I don't know if I can. You see, these tickets were special and…"
"You are getting more tickets and taking me to see this. Do you understand? I must see Glenn Close."
I do not know if I can adequately convey the implied threat with which the above was spoken. Imagine a crazed mugger hopped up on every pharmaceutical known to man, his finger twitching on the trigger of a .357 Magnum Centerfire Handgun loaded with Subsonic Jacketed Hollow Point ammunition.
She was a little more demanding than that.
So, reluctantly imposing again on Mr. Hearn's kindness, I arranged for two more tickets. This time, I insisted on paying.
When the evening arrived, my friend and I got dressed up — which is to say that she looked great and I looked like a sloppy guy wearing better clothing. We went to a swanky restaurant for pre-show dinner and arrived at the theater to find a mob scene outside the box office, and not a cheery one…
Glenn Close was out that night.
And boy, were some people angry about it.
Trying with scant success to calm people down was a Shubert employee with a shaved head. Everyone was calling him Max since, in the play, Ms. Desmond's butler Max has a shaved head.
The Max outside the Shubert was assuring all that the stand-by was wonderful — a claim no one doubted. It's just that she wasn't Glenn Close.
Mostly, he was trying to solve a tremendous snarl at the ticket windows. He yelled, over and over, "Those of you who want exchanges or refunds, please wait until people who are picking up tickets have had a chance to get them so they can get seated for the performance."
I turned to my date and asked her if she wanted to see Sunset Boulevard without Glenn Close.
She said, "I didn't come to see Sunset Boulevard. I came to see Glenn Close." Okay…question answered.
We stood to one side with others who were waiting for exchanges. And as we were standing there, a gentleman — about thirty-five years old, I'd guess — lost it.
I mean, really lost it. He began screaming and sputtering with rage. "I came all the way from Minnesota to see Glenn Close. I booked a room at the Century Plaza [a hotel across the way]. I planned my whole vacation around this!"
Max kept trying to placate the man, who seemed to be under the impression that if he screamed loud enough, Glenn Close would suddenly not have laryngitis and would miraculously appear to perform. "What are you going to do for me?" he demanded of Max.
"Well, we'll validate your parking," Max said.
This made the man angrier. "I don't have a car! I'm staying at the Century Plaza and I walked here!"
Max thought for a second, then he reached into his breast pocket, pulled out a cigar and offered it to the man. And, of course, this made the guy even angrier. "I don't want a [expletive deleted] cigar," he screamed.
At which point I suddenly heard myself calling out, "Cigar but no Close!"
No one laughed. No one.
There was a short moment of silence…a very long short moment of silence, as I recall it…
Then everyone standing around outside the box office turned their anger on me.
Between 300 and 400 already-irate people glared at me with mounting fury. I turned to my companion and said, "I think I'll come by tomorrow and exchange these tickets." And we got the hell outta there only moments, I suspect, before I would have been the first person since the invention of the knock-knock joke to be lynched for a pun.
In truth, no one expects a star to never miss a performance. That's why they have understudies and stand-bys and often, it's planned they'll go on to give the star a vacation. But planned replacements are a lot easier on everyone than last-minute ones. If Ben Platt thinks he can minimize the unplanned outages by resting after a performance instead of immediately giving another one for the fans clustered at the stage door, he should do it. And no one should fault him for that decision because he's the only one in a position to make it.