I've been on hold with the mail order company that fills my prescriptions. Well, I've been writing something during that hour but I've also been on hold…thankfully not hearing a recording over and over that tells me how important my call is to them.
I got to someone almost immediately, explained the problem and he said, "May I place you on hold while I look into this?" I said that was fine. He then went away for 24 minutes.
When he returned, he apologized profusely and said everything seems to be in order. The prescription is in. The "prior authorization" is in. My insurance company has okayed it all. (I do not have Obamacare in any form, by the way. This is just a private insurance company.) But my page on their website and his computer still do not say that they are going to actually ship the medicine to me, which would be a nice thing for them to do.
Once again, he asked if he could put me on hold while he checked into that. Once again, I foolishly told him he could and he went away. When I typed the subject line of this message, it was an hour. Now, it's an hour and seventeen minutes. More to come.
UPDATE, after another nine minutes: Okay, he apologizes and says they'll send it out, though my page on the website may not say so 'til tomorrow morn. We shall see. We shall see.