Electricity was out in my neighborhood all evening. That happens, and the D.W.P. does a good job of correcting these problems and getting the juice flowing through the lines again. But here's the part I find a bit annoying…
You phone up to make sure someone has reported the outage or to see if they have an estimated restoration time…and you wait on hold for a human being to come on the line. While you wait, you have to listen to the same recorded announcement over and over…
…and it keeps telling you that they're experiencing a high caller volume and you'd be better off checking the Department of Water and Power website, instead. Which is tough for some of us to do when the power's out.