A week or two ago here, I wrote about what I liked about Uber and what I liked about taxis. I have since found a new thing I don't like about Uber: There's no one to talk to.
You cannot phone Uber. There is no number to call. No matter what goes wrong, you cannot get a live person on the line. You have to send an e-mail to their customer service people who, in dealing with a current problem I have with them, have proven to be pretty useless. You write to them and say, "I have a problem with A" and a few days later, they write back to you to say, "We need more information from you to help solve your problem with B." One of them wrote back to me at my e-mail address to tell me he couldn't do anything to solve my problem because he didn't have my e-mail address.
My problem is this: Uber has rider accounts and driver accounts. Since I am only a rider, I have a rider account. The other day, I accidentally clicked in the wrong place and found myself in the process of applying to drive for Uber. This, I do not want to do. I don't even want to drive for me, which is one of the reasons I use Uber at all.
So now Uber is demanding I finish filling out the driver application, giving them my insurance info and a scan of my drivers license and all sorts of other info I have no intention of giving them. There are things I need to change on my rider profile but their software won't let me change them until I finish filling out my driver application which I'm not going to do. No one at Uber's help desk seems to understand this problem, let alone know how to fix it.
I'm probably going to have to just abandon that account and start a new one. I wonder if Lyft has anyone minding the store.